Customer Loyalty – If You Can’t Measure It, You Can’t Improve It
08 March, 2019 I by admin
When it comes to customer loyalty, if you can’t measure it, you can’t improve it. Optimizing a loyalty program is all about the data.
It’s not enough to collect customer data, we need to measure it and act on it with personalized offers that communicate Brands are listening to the voice of the customer. #data #voc #customerengagement #loyaltyprograms