Understanding the metrics, such as bounce rates, unique visitors, lift and page views are important information provided by our real-time customer service portal giving your team key data to enhance the messaging and experience of our platform solution. The types of information collected through the process of collecting analytic data are important, no matter how you choose to use it. At the first club, our goal is to ensure you know the details of the customer journey and experience in real-time.
We analyze content performance to improve engagement on the site, so whatever the digital content, the user is able to find it easily. Within our customer service portal, we provide a section for your project manager and customer service personnel to view all of the important statistics to perform your corporate analysis. We also have tools to enhance the use of the platform including updated service notices, site upgrade information, FAQ’s and tutorials. We review each client platform’s daily statistics to ensure optimal performance and appropriate support.