customer service portal
the first club™ provides a solution for real-time customer servicing behind its loyalty solution used for dealing with customers on queries regarding their interaction with the loyalty platform.
Fully integrated into the first club™ platform, with a vast multilingual FAQ database on the most common issues users may experience.
With our Customer Service portal, we have made it easy and simple for you to view Analytics:
Discover what type of digital content inspires your customer’s engagement
Qualitative data analysis allowing ROI measurement
Determine lift and time frame for redemption of promotional offers
Produce Advanced Customer Service output:
· View customer history
· View all Solutions
· Log cases in real-time
· Connection to Social Networking
and compile Reports:
· Create customized reports in real-time
· Research interactivity
· Create promotions
Our customer service portal, enables your team to deliver amazing customer service, with 100% up-time, we are committed to providing you a resource for instant engagement and communication with your customer positively affecting their emotional brand connection and having the experience of being rewarded for their loyalty.