Tools & Security

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At the first club™ we believe strongly in providing an exemplary digital download experience, not only for our customers but throughout the supply chain. In this spirit, we have developed state-of-the-art innovative tools and services ensuring we stay on the cutting edge of all online loyalty and marketing technology, thus enabling our clients to provide the best service of its kind to their customers and manage their business better than ever before. Our passion in providing core competence in digital marketing and customer engagement solutions is kept at the highest level in order to maximize the effect and meet our Clients’ key goals

API

the first club™ API provides rich functionality, easy and rapid integration of our digital content. The API is a REST-based HTTP service built on top of the first club™‘s highly-scalable digital content solution. Returning responses in either XML or JSON, it’s simple to incorporate into your website or application. Functions covered include the automatic creation of user accounts on one of TFC International’s digital download solutions. This function bypasses the “Registration” phase of TFC’s service, where the user needs to fill in a short registration form, click on an activation link sent by email, and enter a validation code to complete their registration. Accounts can be created with or without an initial credit. This eliminates the need for the client to send and for the user to redeem a code on the service.

CUSTOMER SERVICE COMMUNITY

Our community service portal, enables your team to access the resources to deliver amazing customer service, with 100% up-time, for instant engagement and communication with your customer. Your team will also be able to run customized reports and receive transactional data and analytics insights.

SERVICE MONITORING

FRAUD PREVENTION

At the first club™, we take fraud prevention very seriously and consider it as an integral part of our business. We consistently review our procedures and use a number of technologies and external services to make sure all client data is protected and only the rightful owner of the account can access details.

The state of the art, cross device, fraud prevention solution we bring you is used by the largest financial institutions around the world, providing our rewards and loyalty platform with a new level of security.

SLA

Thank you for entrusting your program to the first club™. We acknowledge choosing a digital rewards provider is not easy and can be risky whenever your customer experience is at stake. We take our role in the customer journey as seriously as you do and know availability of your service is of utmost importance to provide deeper customer engagement and satisfaction. That’s why we have built for our Professional and Enterprise Package Clients a Service Level Agreement (SLA) to cover the myriad of components that keep your service running at 99% uptime. Our SLA is a contract between you, the customer, and the first club™. It defines the terms of our responsibility and what happens in the rare occurrence our responsibilities are not met. We want our customers to feel at ease with their decision to working with the first club™, and knowing that we take your service uptime as seriously as you do is a company imperative.

UPTIME

the first club™ guarantees our service at 99% uptime. This guarantee covers the overall service of the platform and availability of digital content whenever your customer chooses to browses the co-branded version of our solution. From time-to-time each specific category of digital content availability is subject to change based on publisher specifications and update requirements.

the first club guarantee: We will credit your account a percentage of the monthly fee for any month our service downtime falls below our minimum guarantee

EXCLUSIONS

The Service Commitment does not apply to any unavailability or suspension of categories of content/service: (i) that result from a suspension; (ii) caused by factors outside of our reasonable control, including any force majeure event or Internet access or related problems beyond the demarcation point of the first club; (iii) that result from the non respect of the first club Customer Agreement and terms and conditions by customer and customer’s customers.

CREDIT REQUESTS

To receive an SLA credit, please contact the account manager for your site.

SERVICE CREDITS

Service Credits are calculated as a percentage of the total charges paid by you for service for the billing cycle in which the error occurred in accordance with the schedule below.

Monthly Uptime Percentage

Equal to or greater than 99% but less than 99.5% – 10%

Less than 99% – 25%

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